Shore Excursions Asia

Privacy Statement

A clear account of how we collect, use, share, and safeguard the personal information entrusted to us across our website, services, and affiliated brands.

Privacy Scope Website, Bookings & Communications
Responsible Data Use Service Delivery, Support & Security
Your Choices Access, Update & Contact Requests
Scope of This Statement

One Privacy Statement Across Our Brands

Shore Excursions Asia and its sub-brands, including Japan Shore Excursions, China Shore Excursions, Vietnam Shore Excursions, and others, share this Privacy Statement. By accessing our website or app on any device, you confirm that you have reviewed it.

Section 01

Information Collected and Processed

When you use our services, we gather and process various types of information to offer a more tailored and relevant experience. Some data is collected automatically through servers, cookies, or other tracking technologies, while other information comes from you, our partners, affiliated companies, and third-party sources. If you access our services via a third-party site, or visit third-party sites through our platform, those sites may share information about your usage with us, which we may combine with the data you provide.

Contact details: name, phone number, postal or email addresses.
Payment and billing details, including card and billing address.
Travel documents and identity verification, if provided.
Username and password.
Photos, reviews, social posts, and videos you've shared.
Geolocation data.
Device information: IP address, browser type, language, identifiers.
Online activity: pages viewed, content interacted with.
Purchase and booking history.
Travel preferences and itinerary details.
Communication records with customer service, including calls.
Social media login information: name, age range, email.

We may also collect details about other travelers, including their email and travel-related information, if you provide it. If you share such data, you are responsible for obtaining their consent and ensuring they understand how we will use their information, as outlined in this Statement.

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Section 02

Information Uses and Purposes

We use your information to serve you and operate our business. Based on the services you choose and your preferences, we will use your information to deliver our services and fulfill your requests, enhance and promote our services and those of others, and operate and secure our business.

Providing Our Services and Fulfilling Your Requests

To register and secure your account.
To handle and respond to your calls and messages.
To verify your identity and determine your eligibility for our services.
To ensure you receive the most competitive pricing and products available.
To guide you to the websites of our partners.
To process transactions involving you, us, or our partners.
To customize the service you receive.
To maintain the accuracy of your data with the latest information.
To offer customer support and assistance.
To address any data rights requests you have submitted.
To facilitate the use of social sharing tools.
To monitor sales and receive payments from our partners.

Improving and Promoting Our Services and Others

To conduct analysis and market research.
To present our services in the clearest and most effective manner.
To organize sweepstakes and surveys.
To assist us and our partners in developing improved products for you.
To manage any rewards we might offer you.
To send updates and service messages regarding your products and services.
To inform you about our services and promotions through email, social media, and push notifications (with your consent).
To notify you about the services offered by other Shore Excursions Asia brands.
To develop, train, and enhance models that help us understand your interests and those of other consumers.
To target advertisements to you on this and other websites based on collected or generated data.
To evaluate the effectiveness of our marketing efforts and those of others.
NoteWe do not use profiling in ways that could have legal or similarly significant effects.

Operating Our Business

To carry out necessary tasks for running our services and business.
To help keep our business secure and prevent fraud.
To make reports for internal and external use.
To meet legitimate legal requirements.
To review and check our business and processes.
To protect the interests of our business and our partners.

Where we wish to use your information for a purpose not described in this Statement, we will provide appropriate notice and, where required by law, seek your consent.

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Section 03

Information Sharing

To deliver our services and operate our business, we need to share some data. We may share data with third parties to facilitate our services, such as with partners whose products you have chosen; with third parties that provide services essential to running our business, such as those hosting our databases; and to adhere to legal requirements and protect our interests and those of our partners, including sharing with lawyers, external advisors, and other professionals.

Shore Excursions Asia's brands: we may share the data collected within the Shore Excursions Asia brands. This allows us to keep your data secure and manage it efficiently. Our other brands might use this data to deliver the services you request, recommend additional services, and display ads based on your interests derived from the data we have collected.

Our Group of Companies

We share information with companies in our corporate family to offer you products and services that may interest you, and to understand how you interact with our group's websites, apps, and services.

Experience Suppliers & Travelers

We may provide travelers' personal information to experience suppliers to facilitate bookings, and share suppliers' information with travelers, especially in cases of disputes.

Service Providers

We share data with certain service providers to support our services, including handling transactions.

Business Partners

Information about you, your devices, and your use of our services may be shared with trusted business partners, typically governed by written confidentiality and security agreements.

Social Media Sites

Information you choose to share with third-party social media sites is governed by their privacy policies and your privacy settings.

Advertising Networks

We sometimes share your interests with advertising networks and data aggregators, some of whom offer opt-out options via the Network Advertising Initiative or Digital Advertising Alliance.

Fraud Detection Companies

We may work with third parties that provide fraud detection technologies to help identify and prevent fraud.

Trusted Third Parties

Third parties that help us collect data, operate site features, or deliver tailored advertising are contractually bound to act solely as data processors on our behalf.

Certain device operating systems allow you to opt out of specific types of information sharing, including with certain advertising networks. You can adjust your device's privacy settings at any time to disable features that collect and share location data; disabling location-sharing might impact some of our features. Contact your device manufacturer or mobile service provider for assistance.

We may also share your information if we believe it is necessary, at our discretion:

To comply with valid subpoenas, court orders, or other legal processes; to assert or protect our legal rights; to defend against legal claims; or as otherwise legally required.
To investigate, prevent, or address illegal or suspected illegal activities; to safeguard the rights, property, or safety of Shore Excursions Asia, our customers, or others; and in connection with our Terms of Use and other agreements.
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Section 04

Information on Children

Our services are not designed for children, defined as individuals who are 13 years old or younger, or the age of privacy consent according to your jurisdiction, or the age at which individuals are legally capable of entering into a contract.

We only collect or process information from children under very specific conditions - for instance, if necessary for an experience-related reservation, and only with the consent of a parent or guardian. If we find that we have processed a child's personal information without valid parental or guardian consent, we will delete that information.
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Section 05

Cookies and Other Tracking Technologies

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site and link the information stored in cookies to any personal information you submit while on our site.

We use both session ID cookies and persistent cookies. Session cookies make it easier to navigate our site and expire when you close your browser. A persistent cookie remains on your hard drive for an extended period, and can be removed following directions in your browser's "help" file.

On booking forms, enquiry pages, and account areas, persistent cookies may remember selected dates, login details, and other information you have entered so that you do not need to provide the same details repeatedly. Persistent cookies may also help us understand user interests and improve the website experience.

NoteIf you reject cookies, you can still use our site, but you may need to enter the same information many times.

Tracking Technologies & Third-Party Cookies

The use of cookies by our tracking utility company and service providers is not covered by our privacy statement, and we do not have access to or control over these cookies. Our tracking utility company and service providers use session ID cookies to make it easier for you to navigate our site, for example to use the shopping cart.

We use Google Analytics, a third-party tracking service, which uses cookies to track non-personal information about our visitors in aggregate to capture usage and volume statistics. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Shore Excursions Asia only and does not cover the use of cookies by any third party.

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Section 06

Security Policy

Web Beacons

Our web pages contain electronic images known as web beacons (sometimes called single-pixel gifs), used along with cookies to compile aggregated statistics on how our site is used, and in some emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

We use a third party (Google Analytics) to gather information about how you and others use our website - for example, how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.

Links to Other Web Sites

Our site includes links to other websites whose privacy practices may differ from Shore Excursions Asia's. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Security

The security of your personal information is important to us. When you enter sensitive information, such as credit card numbers, on our website (www.shoreexcursions.asia), we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however, and we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us via the contact form.

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Section 07

Additional Policy Information

Widgets

Our website includes widgets — interactive mini-programs that run on our site to provide specific services from another company, such as sending free e-cards or watching videos. Personal information, such as your email address, may be collected through a widget, and cookies may also be set by the widget to enable it to function properly. Information collected by a widget is governed by the privacy policy of the company that created it.

Community Forums

Our website offers public community forums, such as travel stories and review sharing. Any information you provide in these areas may be read, collected, and used by others who access them.

Social Networking

You can link to our site using social networking services such as Facebook, Twitter, TripAdvisor, and Lonely Planet. These services will authenticate your identity and give you the option to share certain personal information with us, such as your sign-in information, name, and email address, to link between the sites. Services like Facebook and Twitter also give you the option to post information about your activities on this website to your profile page to share with others in your network.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site or send free e-cards, we will ask for your friend's name and email address. We will automatically send your friend a one-time email inviting them to visit the site. Shore Excursions Asia stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us to request removal of this information from our database.

With your consent, we may post your testimonials, questions, and reviews along with your name. If you want your testimonials, questions, and reviews removed, please contact Shore Excursions Asia.

Correcting and Updating Your Personal Information

To review and update your personal information to ensure it is accurate, you may contact us directly. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the address specified in your account) or by a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

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Section 08

How to Reach Us for Data Privacy Requests

Feel free to reach out using the contact details below if you have any questions regarding this Policy or wish to file a complaint.

Email: available via our Contact Us form.
Headquarters: No 31 Van Mieu Street, Van Mieu - Quoc Tu Giam Ward, Hanoi, Vietnam.
Phone: +84 964 640 313.
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Shore Excursions Asia

International Tour Operator License: 01-239 / TCDL-GP LHQT · User's Agreement · Terms & Conditions

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