Shore Excursions Asia and its sub-brands (“Shore Excursions Asia”, “we,” “us,” or “our”) comprise a number of brands. These include Japan Shore Excursions, China Shore Excursions, and Vietnam Shore Excursions. When we talk about our “services”, we mean all of the websites, apps, and products we provide through our brands and other means.
This privacy statement describes how Shore Excursions Asia collects and uses the personal information you provide on our website: www.shoreexcursions.asia. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
The information you and others share with us helps us provide more personalized and relevant services. We understand that your decision to share personal information is based on trust, and we take that responsibility seriously. We are committed to offering helpful information, products, and services shaped by what you've shared with us. Equally important, we prioritize protecting your privacy when you visit our website or use our services, ensuring transparency in how we use the information you’ve entrusted to us. Please take a moment to review this privacy and cookies statement to learn about our privacy practices.
This Statement explains how we collect, use, and handle your information. It also outlines your rights, how you can exercise them, and how to get in touch with us. Please take the time to read this Statement thoroughly to understand our information and privacy practices. By accessing our website or mobile app on any computer, phone, tablet, or similar device (collectively referred to as “Device”), you confirm that you have reviewed this Statement.
Information Collected and Processed
When you use our services, we gather and process various types of information to offer a more tailored and relevant experience. Some data is collected automatically through servers, cookies, or other tracking technologies, while other information is sourced from you, our partners, affiliated companies, and third-party sources. If you access our services via a third-party site or visit third-party websites through our platform, those sites may share information about your usage with us, which we may combine with the data you provide. The types of information we may collect include:
∎Contact details, such as your name, phone number, and postal or email addresses (both hashed and unhashed).
∎Payment and billing details (e.g., bank account info, credit card number, cardholder name, expiration date, security code, and billing address).
∎Travel-related documents and identity verification, if provided by you
Username and password.
∎Photos, reviews, social media posts, and videos you’ve shared with us
Geolocation data.
∎Device information, like your IP address, browser type, preferred language, and unique identifiers for the Device you used to access our services.
∎Online activity, such as pages viewed, content interacted with, and apps accessed.
∎Purchase and booking history.
∎Travel preferences and itinerary details.
∎Communication records with our customer service team, including calls.
∎Information you’ve shared with third parties for logging into social media, such as your name, age range, and email address
Additionally, we may collect details about other travelers, including their email and travel-related information, if you provide it. If you share such data, you are responsible for obtaining their consent and ensuring they understand how we will use their information, as outlined in this Statement.
Information Uses and Purposes
We use your information to serve you and operate our business.
Based on the services you choose and your preferences, we will use your information to:
∎Deliver our services and fulfill your requests.
∎Enhance and promote our services, as well as those of others.
∎Operate and secure our business.
Providing Our Services and Fulfilling Your Requests
When delivering our services, we may use your information to:
∎To register and secure your account.
∎To handle and respond to your calls and messages.
∎To verify your identity and determine your eligibility for our services.
∎To ensure you receive the most competitive pricing and products available.
∎To guide you to the websites of our partners.
∎To process transactions involving you, us, or our partners.
∎To customize the service you receive.
∎To maintain the accuracy of your data with the latest information.
∎To offer customer support and assistance.
∎To address any data rights requests you have submitted.
∎To facilitate the use of social sharing tools.
∎To monitor sales and receive payments from our partners.
Improving and Promoting Our Services and Others
To enhance and promote our services as well as those of our partners, we may use your data:
∎To conduct analysis and market research.
∎To present our services in the clearest and most effective manner.
∎To organize sweepstakes and surveys.
∎To assist us and our partners in developing improved products for you.
∎To manage any rewards we might offer you.
∎To send updates and service messages regarding your products and services.
∎To inform you about our services and promotions through email, social media (e.g., Facebook), and push notifications (with your consent).
∎To notify you about the services offered by other Shore Excursions Asia brands.
∎To develop, train, and enhance models that help us understand your interests and those of other consumers.
∎To target advertisements to you on this and other websites based on collected or generated data.
∎To evaluate the effectiveness of our marketing efforts and those of others.
Please note: We do not use profiling in ways that could have legal or similarly significant effects.
Operating Our Business
In the process of operating our business, we may use your data to:
∎To carry out necessary tasks for running our services and business.
∎To help keep our business secure and prevent fraud.
∎To make reports for internal and external use.
∎To meet legitimate legal requirements.
∎To review and check our business and processes.
∎To protect the interests of our business and our partners.
For other uses not outlined in this Privacy Policy you agree to occasionally and as allowed by law.
Information Sharing
To deliver our services and operate our business, we need to share some data.
We may share data to third parties to facilitate our services, such as with partners whose products you have chosen.
We may share data with third parties that provide services essential to running our business, such as those hosting our databases.
We may also share data with third parties to adhere to legal requirements and protect our interests and those of our partners, including sharing with lawyers, external advisors, and other professionals.
Shore Excursions Asia’s brands: We may share the data collected within the Shore Excursions Asia brands. This allows us to keep your data secure and manage it efficiently. Our other brands might use this data to deliver the services you request, recommend additional services, and display ads based on your interests (derived from the data we have collected).
Our Group of Companies
We share information with companies within our corporate family to offer you details about products and services that may interest you, including travel-related options. This sharing also helps us understand how you interact with the websites, apps, and services of our group companies. All these companies and websites adhere to this Statement and applicable laws regarding promotional communications.
Experience Suppliers and Travelers
We may provide travelers’ personal information to experience suppliers to facilitate bookings made through our services. Additionally, we might share the personal information of experience suppliers with travelers, especially in cases of disputes.
Service Providers
We share data with certain service providers to support our services, including handling transactions.
Business Partners
Information about you, your Devices, and your use of our services may be shared with our trusted business partners. For instance, we might share information to process payments for services promoted on partner websites. This sharing is typically governed by written agreements with confidentiality, privacy, and security clauses, but we do not control the privacy practices of these third-party partners.
Social Media Sites
When you use our services and choose to share information with third-party social media sites, the information will be governed by those sites' privacy policies and your privacy settings.
Advertising Networks
We sometimes share information about your interests with advertising networks and data aggregators. Some of these companies are members of the Network Advertising Initiative or the Digital Advertising Alliance, which offer a way to opt-out of targeted advertising from member companies.
Fraud Detection Companies
We may work with third parties that provide fraud detection technologies to help us identify and prevent fraud.
Trusted Third Parties
We may also share information with third parties that assist us in collecting data, operating website features, or delivering tailored online advertising. For instance, we might share audience segments or hashed email addresses with these third parties for targeted advertising. They may also provide content and contract management tools. These third parties are only allowed to access or collect information necessary to perform their roles and are contractually bound to act solely as data processors on our behalf.
Certain versions of Device operating systems allow you to opt out of specific types of information sharing, including with certain advertising networks. You can adjust your Device's privacy settings at any time to disable the features that collect and share location data. If you wish to limit such tracking, check your Device settings. Keep in mind that disabling location-sharing might impact some of our features. For questions about your Device's privacy settings, we recommend contacting your Device manufacturer or mobile service provider for assistance.
We may also share your information if we believe it is necessary, at our discretion:
∎To comply with valid subpoenas, court orders, or other legal processes; to assert or protect our legal rights; to defend against legal claims; or as otherwise legally required. In these situations, we reserve the right to assert or waive any legal objections or rights available to us.
∎To investigate, prevent, or address illegal or suspected illegal activities; to safeguard the rights, property, or safety of Shore Excursions Asia, our customers, or others; and in connection with our Terms of Use and other agreements.
Information on Children
Our services are not designed for children, defined as individuals who are 13 years old or younger, or the age of privacy consent according to your jurisdiction; or the age at which individuals are legally capable of entering into a contract.
We only collect or process information from children under very specific conditions. For instance, we might need to gather personal information from children if it is necessary for an experience-related reservation. Such collection will only occur if the information is provided with the consent of a parent or guardian. If we find that we have processed a child's personal information without valid parental or guardian consent, we will delete that information.
Cookies and Other Tracking Technologies
Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We link the information we store in cookies to any personal information for consistency you submit while on our site.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We use the cookie in our hotel & flights pages, order forms and account login pages, we set a persistent cookie to store the check in/out date selection, password and some information that you filled, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you can still use our site, but you may enter the same information many times.
Tracking Technologies & Third-Party Cookies
The use of cookies by our tracking utility company, service providers are not covered by our privacy statement. We do not have access or control over these cookies. Our tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, etc.
We use Google Analytics, a third-party tracking service, which uses cookies to track non-personal information about our visitors to our site in the aggregate to capture usage and volume statistics. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Shore Excursions Asia only and does not cover the use of cookies by any third-party.
Security Policy
Web beacons
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
We use a third party (Google Analytics) to gather information about how you and others use our Web site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.
Links to Other Web Sites
Our Site includes links to other websites whose privacy practices may differ from Shore Excursions Asia. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website (www.shoreexcursions.asia ), we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can contact us at the contact form.
Additional Policy Information
Our website includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. send the free e-cards, watch the videos, etc). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.
Our Web site offers publicly community forums like travel stories and reviews sharing. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
You can link to our site using social networking services such as Facebook, Twitter, TripAdvisor, Lonely Planet. These services will authenticate your identity and provide you the option to share certain personal information with us such as your sign-in information, name and email address to link between the sites. services like Facebook & Twitter give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
Tell-A-Friend
If you choose to use our referral service to tell a friend about our site or send free e-cards to your friends, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Shore Excursions Asia stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us to request that we remove this information from our database.
With your consent, we may post your testimonials, questions and reviews along with your name. If you want your testimonials, questions and reviews removed please contact us at Shore Excursions Asia.
Correcting and Updating Your Personal Information
To review and update your personal information to ensure it is accurate, you may contact us directly. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
How to Reach Us for Data Privacy Requests
Feel free to reach out using the contact details provided below if you have any questions regarding this Policy or wish to file a complaint.
Email: [email protected]
Headquarters: No. 31A Van Mieu Ward, Dong Da District, Hanoi, Vietnam.
