Shore Excursions Asia

Terms & Conditions

The agreement between you and Shore Excursions Asia, covering documentation, health, cancellations, and the promises we make about getting you back to your ship.

Cruise-Schedule Planning Built Around Your All-Aboard Time
Return-to-Ship Buffer At Least 1.5 Hours Before Departure
Applies To All Bookings, All Ports
Before Your Voyage

Please Review the Terms of Your Booking

These Terms & Conditions define the basis on which Shore Excursions Asia arranges and provides its shore excursions, tours and related travel services. By confirming your booking, you acknowledge that you have read, understood and accepted the provisions set out below.

Section 01

Travel Documentation and Visa Requirements

Passport and Visa Essentials

All clients traveling with Shore Excursions Asia must have a machine-readable passport valid for at least six months beyond their return date. Additionally, clients must obtain any necessary visas or travel permits for their destinations. It is solely the client's responsibility to acquire and cover the cost of all required documentation, such as tourist or transit visas.

Visa and Entry Regulations

We strongly recommend verifying visa and entry requirements well in advance of your travel, as processing times can vary by country. Although your travel advisor may assist with the application process if requested, Shore Excursions Asia is not responsible for any delays or failures in obtaining the necessary documentation. Failure to secure proper documentation may result in denied boarding or entry into a country, and Shore Excursions Asia will not be held liable for such issues.

Personal Information and Electronic Travel Documents

To process your booking, Shore Excursions Asia requires passport information (including full name, date of birth, passport number, nationality, and issue/expiry dates) as well as emergency contact details. Personal information such as email, phone number, and travel insurance details will also be collected for emergency purposes. Once full payment is received and registration is complete, travel documents will be provided electronically no later than 21 days before departure. Printed documents are not issued; all guests will receive e-documents.

Visa Guidance and Entry Assurance

General Guidance

Shore Excursions Asia can provide general guidance on the required travel documents for your destinations. For the most accurate and up-to-date information, we recommend contacting local consular services or a professional visa agency. In some cases, an invitation letter from the Ground Handler may be required to support your visa application.

Entry Assurance

Please be aware that even with the correct documentation, entry into a country is not guaranteed. Shore Excursions Asia is not liable for any issues related to improper documentation or government entry decisions, including delays, losses, or missed portions of your trip.

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Section 02

Health Requirements and Assistance for Cruise Passengers

Health Requirements

Clients are responsible for understanding and meeting health requirements relevant to the regions they plan to visit. This includes obtaining necessary vaccinations, health certificates, and following precautionary measures based on travel advisories. We recommend consulting reputable health organizations such as the World Health Organization (WHO) or the Centers for Disease Control and Prevention (CDC) for the latest health requirements. Additionally, it is advisable to seek personalized advice from a healthcare professional to ensure you are physically fit for the planned excursions and activities. Shore Excursions Asia is not liable for any failure to meet health and vaccination requirements.

Special Needs and Mobility Assistance

Notification

Guests must notify Shore Excursions Asia of any physical, medical, or special needs at the time of booking. We will make reasonable adjustments to our policies and procedures as needed, provided these adjustments do not fundamentally alter the nature of our services.

Medical Fitness

Guests are responsible for ensuring they are medically and physically capable of traveling. We may request a medical assessment from a qualified professional. If the assessment indicates that you need assistance beyond what we can reasonably provide or if you do not provide the assessment in a timely manner, this will be treated as a cancellation by you, and cancellation fees will apply.

Personal Devices and Services

Shore Excursions Asia does not provide personal devices (e.g., wheelchairs, hearing aids, prescription glasses) or personal care services (e.g., assistance with eating, toileting, or dressing). Travelers requiring such services should bring a companion to assist them, as our staff will not be available for these tasks.

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Section 03

Children Policy

This policy applies to children based on the year of birth indicated in their passport.

Tour Package

Pricing by Age
Under 3 years oldFree of charge
4 to 7 years old50% of adult price
8 to 11 years old75% of adult price
12 years old and aboveCharged as adult

Flight Tickets

Airfare will vary depending on the airline, but the general policies are as follows:

Age GroupFare
Infant under 2 (no seat)10% of adult fare
2–12 years, domestic itineraries90% of adult fare
2–12 years, international itineraries75% of adult fare
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Section 04

Cancellation & Refunds

Cancellation by Passengers

We would deeply regret your decision to cancel your shore excursions; however, we realize that there are many valid reasons that this can happen. In the event of cancellation, we will refund any payment made to Shore Excursions Asia (less any cancellation fee that is applicable) within 2-4 working weeks of our receipt of your written cancellation request.

The Cancellation Fee Will Be Calculated As Follows

Timing Before DepartureFee
More than 40 days prior — 10% of deposit is non-refundable and saved for your next trip with us; the rest of the deposit is refunded (bank fee levied by your end)10%
40 – 30 days prior35% of deposit
29 – 15 days prior50% of deposit
14 – 10 days prior75% of total booking value
Less than 10 days, or no-show100% of total booking value

After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.

Cancellation by Cruises

(In case the ship cannot dock or tender due to Force Majeure reasons)

In case the ship is unable to dock at ports or tender can't discharge passengers, we will refund you lunch and entrance fee (if any). As for the guide and vehicle expenses, we will try our best to negotiate with our service providers to minimize the cancellation charge since we have arranged/sent them to the port to welcome you. We will advise you on specific details if this is the case and get back to you with the refund amount at our soonest possible.

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Section 05

Return-to-Ship Guarantee & Missed Departure Policy

At Shore Excursions Asia, we understand that returning to the cruise ship on time is of utmost importance. Our tour planning, scheduling, and operations are specifically designed to ensure guests return to the port with a safety buffer of at least 1.5 hours before the ship's scheduled departure.

Where reasonably necessary to ensure a timely return to the port, sightseeing duration or the order of visits may be adjusted by our team without prior notice.

Our Responsibility

Shore Excursions Asia shall assume responsibility and provide reasonable assistance only if a guest misses the departure of the cruise ship solely and directly as a result of proven negligence or operational failure on the part of Shore Excursions Asia. Such circumstances may include, but are not limited to:

—Significant itinerary delays caused by poor tour management or scheduling by our operations team.
—Failure of the assigned tour guide to properly manage tour timing or return schedules.
—Driver error, including but not limited to taking an incorrect route, unnecessary detours, or unreasonable delays caused by driver negligence.
—Mechanical failure of the tour vehicle resulting from inadequate maintenance where a replacement vehicle cannot be arranged within a reasonable time.
—Other operational errors that are solely attributable to Shore Excursions Asia and directly result in the guest missing the vessel.

Circumstances Beyond Our Control (Force Majeure)

Shore Excursions Asia shall not be liable for any missed ship, delay, or resulting expenses arising from circumstances beyond our reasonable control.

Shore Excursions Asia reserves the right to determine, acting reasonably and in good faith, whether the circumstances giving rise to a missed departure were caused by our operational negligence or by factors beyond our control.

These excluded factors include, but are not limited to:

—Heavy or unexpected traffic congestion, road accidents involving third parties, road closures, construction work, or detours imposed by local authorities.
—Severe weather conditions or natural disasters (earthquakes, tsunamis, floods, landslides, volcanic activity, or other force majeure events).
—Civil unrest, public demonstrations, strikes, or government/police restrictions.
—Port congestion, port authorities' decisions, or sudden changes to the cruise ship's docking schedule / all-aboard time made by the cruise line without sufficient prior notice to reasonably adjust the tour schedule.
—Delays caused by customs, immigration, or security inspections.
—Medical emergencies involving any participant or third party during the tour.
—Mechanical failures caused by unforeseeable incidents despite proper vehicle maintenance and operational procedures.
—Acts or omissions of third-party suppliers beyond our direct control. Any associated costs arising from the above circumstances shall remain the sole responsibility of the guest.

Guest Responsibilities

Guests share the responsibility for ensuring the tour operates according to schedule. Shore Excursions Asia shall not be held liable if a missed ship results from:

—Guests arriving late at the initial meeting point or returning late to the vehicle after free time.
—Guests requesting additional unscheduled sightseeing, shopping stops, or itinerary modifications.
—Guests separating from the group or failing to follow the tour guide's reasonable instructions regarding departure times.
—Personal medical issues affecting the guest's ability to continue the tour on schedule. Any additional costs arising from these guest-caused delays shall be borne entirely by the guest.

Covered Expenses & Limitations

In such validated cases, Shore Excursions Asia will reimburse reasonable and necessary costs incurred by the affected guest(s), including:

—Standard transportation to the next scheduled port of call where the cruise can be rejoined.
—Reasonable accommodation expenses if an overnight stay is unavoidable.
—Reasonable meals during the necessary transit period.
—Any applicable visa fees or transportation-related administrative costs directly resulting from the missed departure.
Reimbursement shall be strictly limited to reasonable expenses supported by original receipts and shall not include luxury accommodation, premium transportation, personal shopping expenses, loss of vacation enjoyment, emotional distress, consequential damages, or any other indirect losses.

Limitation of Liability

Except where strictly required by applicable law, Shore Excursions Asia's total liability arising from a validated missed ship shall be limited strictly to the reasonable, documented expenses described in Section "Covered Expenses & Limitations". Under no circumstances shall Shore Excursions Asia be liable for:

—Missed flights or onward travel connections following the cruise.
—Loss of cruise vacation time, future travel arrangements, or business opportunities.
—Emotional distress, inconvenience, punitive, consequential, incidental, or special damages of any kind.

Duty to Mitigate

—Guests agree to cooperate with Shore Excursions Asia in minimizing any losses resulting from a missed ship. Shore Excursions Asia reserves the right to arrange reasonable transportation, accommodation, or other recovery arrangements on behalf of the guest. Reimbursement may be denied or reduced where guests unreasonably refuse such arrangements or incur unnecessary or excessive expenses without prior consultation with our operations team.
—Guests shall notify Shore Excursions Asia as soon as reasonably practicable of any circumstances that may give rise to a claim under this policy and shall provide all information and supporting documentation reasonably requested to facilitate the handling of such claim.
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Section 06

Travel Insurance

Shore Excursions Asia's tours and excursions do not include travel insurance of any kind. We strongly recommend that clients purchase comprehensive travel insurance from their country of origin, covering risks such as trip cancellations, medical emergencies, loss or theft of personal belongings, and any adventurous activities included in our excursions (e.g., hiking, boating, etc.). Shore Excursions Asia is not responsible for any loss or damages due to the lack of adequate insurance coverage.

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Section 07

Luggage & Personal Belongings

Shore excursions are designed for day travel, so guests are encouraged to bring only the personal items they reasonably need during the tour. Unless otherwise agreed in advance, each guest should limit their belongings to one small day bag that can be safely stored in the assigned vehicle or carried during sightseeing.

Large or Special Items

Large suitcases, folding wheelchairs, mobility equipment, strollers, or other oversized items must be disclosed at the time of booking. This allows Shore Excursions Asia to confirm whether the assigned vehicle, boat, or other transport has sufficient and safe storage capacity. Additional vehicle or handling charges may apply where extra space or special arrangements are required.

Care of Personal Belongings

Guests remain responsible for passports, medication, money, electronic devices, jewelry, and all other personal belongings throughout the excursion. Valuables should not be left unattended in vehicles, restaurants, boats, or public areas. Shore Excursions Asia is not responsible for loss, theft, or damage to personal belongings except where such loss or damage is directly caused by proven negligence on our part and liability cannot lawfully be excluded.

Please Note Items that obstruct aisles, emergency exits, passenger seating, or the safe operation of a vehicle or boat may be refused. Where a booking includes flights, rail travel, or another carrier service, the baggage rules and excess-baggage charges of that carrier will apply.
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Section 08

Modification or Discontinuance of Service

Shore Excursions Asia reserves the right to modify or discontinue services for clients who engage in illegal or inappropriate behavior toward our employees or agents. Inappropriate behavior includes, but is not limited to, obscene language, racial offenses, or harassment of a sexual nature. Shore Excursions Asia may cancel services without notice or compensation in such cases.

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Section 09

Liability & Responsibility

Shore Excursions Asia provides booking services for shore excursions and gathers travel information from reputable third-party providers such as hotels, airlines, and tour operators. While we strive to ensure the accuracy of the information provided, we are not responsible for errors, omissions, or inaccuracies in the content supplied by third-party providers.

Shore Excursions Asia is not liable for the actions, omissions, or failures of third-party providers, such as changes to itineraries, cancellations, or equipment malfunctions. We are also not responsible for any loss, injury, or damage caused by forces beyond our control, including but not limited to:

—Natural disasters (e.g., earthquakes, floods)
—Political events (e.g., wars, civil unrest)
—Health crises (e.g., epidemics, pandemics)
—Acts of government authorities
—Mechanical failures (e.g., ship or aircraft breakdowns)
—Terrorist activities

In case of such events, Shore Excursions Asia will attempt to offer alternate arrangements where possible, but additional expenses incurred will be the client's responsibility. Shore Excursions Asia is not responsible for clients failing to comply with customs regulations or for any loss or theft of personal belongings due to negligence on the client's part. It is the client's responsibility to ensure the security of their valuables.

Shore Excursions Asia reserves the right to substitute hotels, flights, or cruise ships, alter itineraries, or cancel tours before departure. In the event of tour cancellation by Shore Excursions Asia prior to the commencement of travel, a full refund of payments made will be issued.

Many Shore Excursions Asia tours include physical activities such as boarding boats, climbing hills, or entering caves. These activities require care and attention. Our representatives will offer advice and assistance, but all activities are undertaken at the client's own risk. Shore Excursions Asia and its agents are not responsible for any accidents that occur after appropriate care has been exercised by our team.

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Section 10

Complaints and Claims

If you are dissatisfied with any aspect of the service provided by Shore Excursions Asia, please inform your local tour guide or travel advisor immediately to allow for the issue to be addressed during your trip. If your issue is not resolved, and you wish to file a complaint or claim compensation, you must do so within 15 days of the end of your final excursion. Complaints must be submitted in writing via email, regular mail, or facsimile, accompanied by relevant receipts and evidence supporting the claim. Shore Excursions Asia will not accept or process any claims submitted after this 15-day period.

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Section 11

Communications

Clients can reach Shore Excursions Asia through the web form at www.shoreexcursions.asia, via email, fax, or phone. If you do not receive a response to your inquiry (related to booking, modifying, or canceling a tour) within 48 hours, please contact our customer service center at +84 964 640 313. Our team is available during standard business hours (Vietnam time) to assist you.

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Section 12

Changes to Terms & Conditions

Shore Excursions Asia reserves the right to amend or modify these Terms & Conditions at any time without prior notice. Clients will be notified of changes through updates posted on our official website.

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Shore Excursions Asia

International Tour Operator License: 01-239 / TCDL-GP LHQT

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